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Frequently Asked Questions

About Us

OtakuHobbiToysPH is a toys and hobby shop based in the Philippines, managed and operated by fellow toy collectors just like you! And as fellow collectors, we’re here to help you complete your ever growing collection. Everything we collect and offer are strictly genuine products.

OtakuHobbiToysPH is an official partner shop of the Good Smile Company.


Order Process

FOR ITEMS MARKED AS PRE-ORDERS
1. Log in to our website / create an account if you haven’t yet
2. Place desired amount and click on the “Pre-order” button
3. Proceed to checkout (you may go back and add more items to your cart)
4. Under checkout, you may change the shipping and payment options
5. Click on “Place Order” button
6.Wait for order confirmation email
7. You will have to pay the indicated “ Required down payment” (see Payment options). email proof of payment to: [email protected]
8. Wait for pre-ordered item to arrive. ETA (Estimated Time of Arrival) is indicated on product’s page
9. We will inform you when your item arrives. Follow our facebook page, we will be posting arrivals there
10. You will need to pay off the remaining balance before we have your item shipped off to you (does not apply to meet up options)
11. Enjoy your item, we do not judge you on how you do so

FOR ITEMS MARKED AS ON HAND
1. Log in to our website / create an account if you haven’t yet
2. Under the “On hand” tab of our website, click on an item you wish to purchase
3. Place desired amount and click on the “Add to cart” button
4, Under checkout, you may change the shipping and payment options
5. Click on “Place Order” button
6. Wait for order confirmation email
7. You will have to pay the indicated price (see Payment options). email proof of payment to: [email protected]
8. Wait for your item to arrive from your selected courier (or meetup)
9. Enjoy your item, we do not judge you on how you do so


Special Orders / Proxy Service

We accept proxy orders even for non-toy related items, you may use the contact form on the lower right corner of this website or you may send us an inquiry via our facebook page.


Delivery Options

Delivery locations (Meet-ups):

Shipping options:

Local Couriers:

Internatonal Couriers:

Buyer shoulders shipping fees and insurances


Payment Options

Name: Jose Wilfrido Angeles Jr.
Mobile: 09178748039
Address: Pasig

Banks (deposit or online money transfer)
Unionbank Savings – 102168002264
Metrobank savings – 633-3-633-16026-1
BPI Savings – 3006-0941-69
BDO Savings – 0080-8000-1699

Paypal (buyer shoulders fees)
[email protected]

Remittance (buyer shoulders fees)
LBC
Western Union

For other payment methods, please contact us.


Actual FAQs

Q: How do I become eligible return customer?
A: We will qualify your account if you have three running pre-orders (all of which are with deposits), or have bought an on hand item, or have bought from us from an event/convention.
Q: I made an error with my order as I’m checking out my cart on the website, can I change X in my order?
A: Unfortunately, you cannot edit these yourself. Contact us for changes such as delivery address changes or meetup changes
Q: There’s an item I want to order/pre-order, but it’s not in your website or facebook page
A: We sometimes miss out on posting other items or brands that is up for pre-order, do ask if you have an item in mind. We also accept proxy orders, contact us to discuss about the item you want.
Q: I missed the Pre-Order deadline! can I still place my pre-order for the item?
A: If the item is still marked as in stock, you may still place a pre-order for it. However, it will not be offered at a discounted price.
Q: I see pictures of you attending conventions, can I pickup my orders from there?
A: Yes, we regularly post forms days before the event for you to tell us items you wish to pick up on the event.
Q: The item I pre-ordered still haven’t arrived, and it’s way past the posted ETA date! What’s up with that?!
A: Sometimes delay occurs from port congestion. Sometimes we just plain forget about updating release date delays from manufacturers (sorry, that’s our bad). For concerns about your items, please do not hesitate to contact us
Q: I will be out of the country and won’t be able to collect my pre-orders by their ETA, do you mind keeping them for me until I get back?
A: We do not mind keeping your items in the warehouse for an extended period of time as long as you have your items paid upon arrival
Q: When I pre-ordered an item, I indicated shipping. But now that it has arrived, I want to pick it up during a convention you are attending or maybe even drive by your warehouse. Is this possible?
A: Yes, please do contact us for changes on your end
Q: You guys just told me my order has been cancelled?! What’s this about?!
A: Suppliers and Manufacturers will often offer an item for pre-order but will require a MOQ (Minimum Order Quantity). If they do not reach their target number, they may cancel their regional offer. When this happens, we can source your pre-order outside of the country but it may cost more.
Q: I just made a deposit for my pre-order but it got cancelled, will you refund me my money?
A: Yes, we can also convert your deposit into store credits






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